Shipping policy
Shipping Policy
Except for orders from the U.S., all international orders placed on the Abib Global Official Store are shipped directly from South Korea.
1.Domestic Shipping
| Available Countries | United States |
|---|---|
| Shipping From | US Distribution Center |
| Shipping Method | USPS / DHL eCommerce Expedited (depending on region) |
| Delivery Time | 5-7 business days (excluding weekends and holidays) |
| Shipping Fee | Depending on the weight of the package (We currently do not ship to Hawaii, Puerto Rico, and Alaska.) |
| FREE Shipping | Orders of $50 USD or more |
| Additional Information | Please note that USPS does not provide delivery photos. |
2.International Shipping
| Available Countries | Australia, Egypt, France, Germany, Kuwait, Morocco, New Zealand, Oman, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom |
|---|---|
| Shipping From | KR Distribution Center |
| Shipping Method | DHL eCommerce |
| Delivery Time | 5-14 business days (excluding weekends and holidays) |
| Shipping Fee | Depending on the weight of the package |
| FREE Shipping | Orders of $90 USD or more (free shipping thresholds vary by region) |
| Additional Information | Please note that DHL does not provide delivery photos. |
3.Order Processing Timeline
Delivery Delays
While we aim to deliver within the estimated time, delays may occur due to unforeseen events such as severe weather, customs inspections, or disruptions in shipping services. Abib is not responsible for delays caused by such external factors. Kindly note that we are unable to cancel or refund orders due to such delays.
Peak Season Notice
During peak periods such as holidays, promotional events, or Black Friday, delivery times may be longer than usual. We appreciate your patience and understanding during these periods.
4.Order Information
Incorrect or incomplete address
It's the customer's responsibility to provide a complete and accurate address (including apartment number, building, block, etc.) to ensure successful delivery.
If the information was entered incorrectly, please contact hello_abib.global@fourco.co.kr as soon as possible. Shipping address changes can only be made before your order status changes to "Fulfilled".
Recipient's absence or insufficient address
Occasionally, a package may be returned to us due to the recipient's absence at the time of delivery or an incomplete/unclear address. In such cases, a refund will be issued, with the return shipping fees deducted. As we operate in a different time zone, it may take some time for us to communicate with the local delivery service. In the meantime, we recommend contacting your local delivery service using the information below:
| Country | Delivery Service | Website | Hotline | Working Hours |
|---|---|---|---|---|
| US | USPS | USPS US Support | 1 800 275 8777 | Mon-Fri: 06:00 - 01:00 (ET) / Sat: 08:00 - 20:00 (ET) |
| US | DHL Expedited | DHL US Support | 1 317 554 5191 | Mon-Fri: 08:00 - 21:00 (ET) |
| DE | DHL Paket | DHL DE Support | 0228 4333112 | Mon-Fri: 08:00 - 20:00 |
| FR | Colissimo | Colissimo FR Support | 3631 | Mon-Fri: 08:30 - 19:00 / Sat: 08:30 - 13:00 |
| FR | GOFO | GOFO FR Support | 33 970 709 065 | Mon-Fri: 09:00 - 18:00 |
| UK | Royal Mail | Royal Mail UK Support | 03457 740 740 | Mon-Fri: 08:00 - 18:00 / Sat: 08:00 - 13:00 / Sun: 09:00 - 14:00 |
| AU | Aramex | Aramex AU Support | 61 1300 327 892 | Mon-Fri: 08:00 - 17:00 |
| AU | Australia Post | Australia Post AU Support | 61 3 8340 7239 | Mon-Fri: 08:00 - 18:00 |
| AU | iMile | iMile AU Support | 61 2 7255 7988 | Mon-Fri: 09:00 - 18:00 |
| NZ | Aramex | Aramex NZ Support | 64 9 634 3704 | Mon-Fri: 08:00 - 17:00 |
| SA | Aramex | Aramex SA Support | +966 800 100 0880 | Sun-Thu 09:00 - 17:00 |
| AE | Aramex | Aramex AE Support | +971 600 544 000 | Mon-Fri 08:00 - 17:00 |
| Others (QA/KW/OM/EG/MA) | Aramex | Aramex Support | +971 600 544 000 | Mon-Fri 08:00 - 17:00 |
Note: For iMile-related inquiries, please submit your request through the link provided in the Website column, as inquiries are primarily handled through their website.
5.Customs & Import Duties
CUSTOMS TAX: Customers are fully responsible and required to pay for any customs-related issues, such as:
- Customs Taxes
- Import Taxes
- Value Added Taxes
- Administration fees
- And other government-imposed charges
Since customs regulations differ from country to country, customers should reach out to their local customs office for detailed information to prevent potential issues.
CUSTOMS FEES - YOUR RESPONSIBILITY
Please be advised that tariffs may be assessed based on your country of delivery. Prior to finalizing your order, we recommend conducting a thorough review of your country's tariff policy to ascertain any potential customs duties or import taxes that may apply.
AVOID UNEXPECTED CUSTOMS FEES
Custom Fee Guide — Check your country's minimum order value that qualifies for exemption from duties and import taxes.
(👇 Click the link below)
https://zonos.com/docs/guides/de-minimis-values
TIP: If your order value exceeds the country's duty-free limit, consider placing separate orders to avoid custom fees.
CUSTOMS REFUSAL
We regret to inform you that if a package is refused by customs and returned to Abib, we are unfortunately unable to offer a refund or reshipment.
This is because the order was successfully shipped and fulfilled on our end, but delivery could not be completed due to customs-related circumstances in the destination country and/or circumstances attributable to the customer. In such cases, Abib cannot be held responsible for the customs refusal.
Please also note that if a shipment is fulfilled successfully but a return or delivery issue arises due to customs delays or the customer's failure to respond to requested customs documentation within the given timeframe, the shipping cost may be deducted from any applicable refund.
However, if the customer has paid the required customs duties or fees correctly through the proper channels, yet the delivery still could not be completed, we will be happy to review the case and assist you further.
Please Contact us with the relevant proof, and our Customer Service Team will do their best to support you. Consumer Inquiry: hello_abib.global@fourco.co.kr
We truly understand that this situation can be inconvenient at times, and we sincerely apologize for any frustration this may cause. Please rest assured that we are continuously working to improve the international shipping experience for our valued customers.
Check our Refund Policy for more details > https://abib.global/pages/refund-policy
6.Order Changes or Cancellations
Once your package has been dispatched, we are unable to change the products or shipping address, or cancel the order. Our fulfillment center processes orders swiftly, so we are generally unable to accommodate changes or cancellations once your order has been placed.
Still, we encourage you to contact hello_abib.global@fourco.co.kr as soon as possible with complete order details. We'll do our best to assist you.
For privacy and security reasons, payment information must be managed directly through the Shop Pay application in accordance with our Privacy Policy.
7.Missed Deliveries / Lost or Damaged Packages
Please be alert for phone calls or messages from the delivery service, as missed attempts can lead to delays or failed deliveries. If the package cannot be delivered for this reason, we are unable to reship or refund the order. Abib is not responsible for loss or damage after the package has been delivered to the correct address.
However, if there is clear evidence that a loss or damage occurred due to a delivery service error, we are happy to assist you in filing a claim with the carrier.
Please don't hesitate to contact hello_abib.global@fourco.co.kr with the relevant proof, and we will do our best to support you throughout the process.
For product inquiries or any questions related to our website, please contact hello_abib.global@fourco.co.kr.
Please include any relevant details, such as your account name, product name, or order number, if applicable.
For wholesale or other partnership inquiries, please contact globalb2b@fourco.co.kr.