• Delivery Delays

While we aim to deliver within the estimated time, delays may occur due to unforeseen events such as severe weather, customs inspections, or disruptions in shipping services. Abib is not responsible for delays caused by such external factors. Kindly note that we are unable to cancel or refund orders due to such delays.

• Peak Season Notice

During peak periods such as holidays, promotional events, or Black Friday, delivery times may be longer than usual. We appreciate your patience and understanding during these periods.

• Incorrect or incomplete address

It’s the customer’s responsibility to provide a complete and accurate address (including apartment number, building, block, etc.) to ensure successful delivery.

If the information was entered incorrectly, please contact hello_abib.global@fourco.co.kr as soon as possible. Shipping address changes can only be made before your order status changes to 'Fulfilled'.

• Recipient's absence or insufficient address

Occasionally, a package may be returned to us due to the recipient’s absence at the time of delivery or an incomplete/unclear address. In such cases, a refund will be issued, with the return shipping fees deducted. As we operate in a different time zone, it may take some time for us to communicate with the local delivery service. In the meantime, we recommend contacting your local delivery service using the information below:

Note: For iMile-related inquiries, please submit your request through the link provided in the Website column, as inquiries are primarily handled through their website.

Once your package has been dispatched, we are unable to change the products or shipping address, or cancel the order. Our fulfillment center processes orders swiftly, so we are generally unable to accommodate changes or cancellations once your order has been placed.

Still, we encourage you to contact hello_abib.global@fourco.co.kr as soon as possible with complete order details. We’ll do our best to assist you.

For privacy and security reasons, payment information must be managed directly through the Shop Pay application in accordance with our Privacy Policy.

Please be alert for phone calls or messages from the delivery service, as missed attempts can lead to delays or failed deliveries. If the package cannot be delivered for this reason, we are unable to reship or refund the order. Abib is not responsible for loss or damage after the package has been delivered to the correct address.

However, if there is clear evidence that a loss or damage occurred due to a delivery service error, we are happy to assist you in filing a claim with the carrier.

Please don’t hesitate to contact hello_abib.global@fourco.co.kr with the relevant proof, and we will do our best to support you throughout the process.