Refund Policy

Abib Refund Policy

Effective Date: September 17, 2026

1. International Returns & Exceptions

  • International Shipping

Available Countries: Australia, Egypt, France, Germany, Kuwait, Morocco, New Zealand, Oman, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom

  • Shipping From: KR Distribution Center

Please note that we do not currently accept returns or exchanges for international orders, except where required by applicable consumer protection laws or in cases of damaged, defective, or incorrect items.

Refund, exchange, or return requests made after purchase but before product use may be considered change-of-mind requests. Change-of-mind returns, exchanges, or refunds are generally not accepted, except where required by applicable consumer protection laws.

If you experience skin irritation, an allergic reaction, or any other product-related concern after purchasing and using the product, please contact our Customer Service team for review. Each case will be reviewed based on the information and documentation provided.

Any issues with damaged, defective, or incorrect items must be reported to our Customer Service team within 14 days of receiving your order. Requests made after this period may not be accepted.

Please inspect your order upon arrival and contact our Customer Service team with your order number and detailed pictures of the outer box showing the shipping label, as well as the damaged, defective, or incorrect product. We will evaluate the issue and assist you if damage, a defect, or an incorrect item is confirmed.

Please kindly note that submitting a request does not guarantee a refund, reshipment, or compensation. Each case will be reviewed based on the information provided.

2. Lost or Damaged Packages After Delivery

Once a package is marked as delivered by the carrier to the shipping address provided at checkout, the order is considered fulfilled. Abib is not responsible for any loss, theft, or damage that occurs after delivery has been completed to the correct shipping address. In such cases, Abib is unable to offer refunds, reshipments, or compensation.

3. Refunds for Delivery Delays

Delivery may be delayed or interrupted due to circumstances beyond our control, such as inclement weather, service disruptions, customs duties, local customs inspections, failure to provide required customs documents or information, such as a Customs ID Number or invoice, in a timely manner, or other carrier-related issues.

Abib is not responsible for delays caused by these external factors and will not issue refunds for shipping fees or the order total in such cases. Please note that delivery timelines may vary due to customs procedures, carrier delays, local holidays, weather conditions, or other external factors beyond our control.

4. Customs Duties & Clearance Responsibility

Customs Tax: Customers are fully responsible and required to pay for any customs-related issues, such as:

  • Customs Taxes
  • Import Taxes
  • Value Added Taxes
  • Administration fees
  • And other government-imposed charges

Since customs regulations differ from country to country, customers should reach out to their local customs office for detailed information to prevent potential issues.

Customs Fees 
Please be advised that tariffs may be assessed based on your country of delivery. Prior to finalizing your order, we recommend conducting a thorough review of your country's tariff policy to ascertain any potential customs duties or import taxes that may apply.

Customs Refusal 
We regret to inform you that if a package is refused by customs and returned to Abib, we are unfortunately unable to offer a refund or reshipment.
This is because the order was successfully shipped and fulfilled on our end, but delivery could not be completed due to customs-related circumstances in the destination country and/or circumstances attributable to the customer. In such cases, Abib cannot be held responsible for the customs refusal.
Please also note that if a shipment is fulfilled successfully but a return or delivery issue arises due to customs delays or the customer's failure to respond to requested customs documentation within the given timeframe, the shipping cost may be deducted from any applicable refund.
However, if the customer has paid the required customs duties or fees correctly through the proper channels, yet the delivery still could not be completed, we will be happy to review the case and assist you further.
Please Contact us (hello_abib.global@fourco.co.kr) with the relevant proof, and our Customer Service Team will do their best to support you.
We truly understand that this situation can be inconvenient at times, and we sincerely apologize for any frustration this may cause. Please rest assured that we are continuously working to improve the international shipping experience for our valued customers.

Check our Refund Policy for more details > https://abib.global/pages/refund-policy

5. Order Cancellation & Changes

Once an order has been processed for shipment or handed over to the carrier, cancellations, order holds, address changes, or shipping method changes are no longer possible. Any requests after shipment must be handled directly with the carrier, where applicable.

6. Returned Shipments

Customers are responsible for providing a complete and accurate shipping address, responding to carrier or customs requests, paying any applicable customs duties or fees, and collecting the package within the required timeframe.

If a package is returned to Korea due to reasons attributable to the customer, including but not limited to an incorrect or incomplete address, refusal to receive the package, unpaid customs duties or taxes, failure to provide required customs clearance documents or information, inability to contact the recipient, or failure to pick up the package, the order will be considered non-refundable.

In such cases, Abib will not be able to provide a refund, reshipment, or compensation.
Please kindly note that returned international shipments may incur additional return shipping fees, customs fees, handling fees, or other related charges, which may be billed to Abib. These costs are incurred regardless of whether the customer receives the package.

Contact Us

For any questions, requests, or complaints:

💡Email: hello_abib.global@fourco.co.kr

🕛Operating Hours:

Monday to Friday, 9:00 AM – 5:00 PM (Korean Standard Time). 

Closed on weekends and Korean public holidays

Thank you for trusting Abib 💙